Refund Policy
Honest pricing deserves an honest refund policy. Here's exactly how withdrawals, refunds and deferrals work — no fine-print surprises.
Last updated · 5 July 2026
Before your cohort starts
Changed your mind before the first live class of your cohort? You get a full refund, no questions asked.
The cooling-off window
If you withdraw within 7 days of your cohort's first live class (and have attended no more than two live classes), you get a full refund minus any payment-processing charges we can't recover.
After the cooling-off window
After that point we don't offer cash refunds — but we don't leave you stranded either. If life gets in the way (a new job, family, health), you can defer once, free of charge, to a later cohort of the same paper.
If we cancel
If CharterFlow cancels or fails to run a cohort you've paid for, you choose: a full refund, or a free transfer to another cohort or paper.
What refunds never cover
ACCA's own registration, subscription and exam fees are paid by you directly to ACCA and are governed by ACCA's policies — we never collect them and can't refund them.
How to request a refund
Message us on WhatsApp (+91 85208 51217) or email hello@charterflowedu.com with your name and cohort. Approved refunds are returned to your original payment method within 7–10 working days.
Contact
Questions about this policy? Email hello@charterflowedu.com or WhatsApp +91 85208 51217 — a real person will reply.